Delivery information

Welcome to the Natural History Museum online shop. Your purchase today will support our preservation efforts, scientific research and educational programs.

 

Our range of personalised printsgifts and clothing are safely dispatched directly by our partners, and will arrive separately to your order.

 

You can find information about shipping products containing batteries abroad below. 

 

 

Dinosaur delivery

 

 

 

 

 

Museum gifts postage rates

 

UK

Although we are offering next day delivery to most UK addresses, please note that courier demand is extremely high at the moment and these are sometimes subject to small delays. Order before 12pm Monday - Thursday for delivery on the next working day. If you place an order after 12pm, this won't be processed until the following day and delivered the next working day after. If you order after 12pm on a Friday, your order will not be processed until Monday and delivered on Tuesday.


Unfortunately we have had to remove our UK standard delivery option as our courier is no longer providing this service. We are currently working to provide an alternative and will be replacing this as soon as possible.


September delivery offer: don't miss out on free UK next-day delivery for orders over £50 until 7 October.

 Destination   Service / delivery time Price    
 UK mainland  DPD express courier - Usually next working day

 £6.99 (Free for orders over £50 until 7th October)

   DPD Saturday express delivery  £10.99
 UK Highlands and Islands, Northern Ireland, Ireland and Channel Islands  DPD Two day express  £10.15

 

Please note that some rural postcodes are fulfilled on a 2-4 day or seven day delivery service. This will be displayed as the delivery option in the checkout. 

 

Europe

 European Destinations  Service / delivery time  All orders
 France, Germany  Tracked express courier by road – 2-3 Days  £11.90
 Belgium, Luxembourg, Netherlands  Tracked express courier by road – 2-3 Days  £13.90
 Austria, Denmark  Tracked express courier by road – 3-4 Days  £14.90 
 Czech Republic, Italy, Spain  Tracked express courier by road – 3-5 Days  £19.90
 Sweden  Tracked express courier by road/air – 4-6 Days  £21.90
 Estonia, Finland, Hungary, Poland, Portugal, Slovakia, Slovenia  Tracked express courier by road/air – 4-6 Days  £23.90
 Croatia  Tracked express courier by road/air – 5-9 Days  £31.50
 Bulgaria, Latvia, Lithuania, Romania   Tracked express courier by road/air – 5-9 Days  £41.90

 


Worldwide

 

Unfortunately, due to current air travel restrictions and increased courier demand, we are currently unable to offer delivery to several countries. We are working with our couriers to resume this service as soon as possible. Please see our full list of destinations we are currently unable to ship to for further details.

 

The Natural History Museum is not responsible for any customs charge or additional time that may be incurred on goods we ship when entering your country of residence. We also cannot refund any customs charges in the case of a return or refund. Please note that due to new customs regulations that we are no longer able to ship books to China.

 

 

Products containing batteries.

 

Due to customs restrictions we can only send products that contain batteries to the following countries by road:
UK, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic , Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland,Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

 

 We regret that we are unable to ship to any P.O. box or BSPO destinations, please use an alternate address. 

 

 

 

 

 wall prints

 



Wall prints delivery

 

Your wall prints are manufactured specially to your specifications; shipped directly from our print supplier and will arrive in a separate parcel.

Please note that due to high order volumes and disruption to courier services currently, there may be a delay in receiving your order.

Delivery cost for the prints is separate to your product order, as these prints will be dispatched directly from our prints partner.

Estimated dispatch times are within 7-10 working days of the order being placed for framed or canvas prints. Rolled prints are typically dispatched within 4-7 working days.

You will receive an email confirmation from our print supplier on the day your print is shipped.

Due to the custom nature of these prints, delivery times are an estimate and all prints are non-refundable except in the case of goods which are damaged on arrival or faulty.

All our deliveries are carefully packaged to ensure that your order arrives safely.

 

 

Unlimited rolled prints  

Unlimited framed or stretched prints  

UK addresses

£7

£12

International addresses

£18

Varies by country and product

 
All of our dispatch times for prints can lengthen slightly during peak sales times (November-December).
 

 

 

 

Personalised clothing

Buy over £30 of personalised clothing and get free UK standard shipping**

Personalised clothing are shipped directly from our supplier and carry their own, separate delivery charge. Personalised clothing cannot be combined with Museum gifts or any items from other suppliers in order to reduce shipping costs. 

 

 Delivery Method Shipping rate
UK delivery standard £3.00 (using Royal Mail tracked 48h)
International delivery  
International Tracked Delivery to Europe (including Ireland)  £8.95 (using Royal Mail Airsure EU)
International Tracked Delivery Rest of World
£9.95

 

Due to the bespoke nature of personalised clothing, we are unable to offer any refunds or exchanges on these items unless they are faulty or damaged upon arrival.

 

Personalised dinosaur sweatshirt for kids hanging from wall on a coat hook

  
 

 Personalised gifts and accessories

 

 

 

 

 

 

 

 

Personalised dino gifts and accessories

Spend £30 on personalised gifts and accessories and get free UK standard shipping**

Personalised dino gifts and accessories are all shipped from a separate supplier and carry their own, separate delivery charge. Personalised gifts cannot be combined with Museum gifts, Personalised clothing or any items from other suppliers in order to reduce shipping costs

 

 Delivery Method Shipping rate
UK standard delivery £3.50 (free over £30)
International delivery  
Worldwide 1st item £10 
Worldwide further items £5 per item

 

Due to the bespoke nature of personalised clothing, we are unable to offer any refunds or exchanges on these items unless they are faulty or damaged upon arrival.