Delivery information

Free standard delivery is available in the UK mainland on orders of £50 or more (excluding wall prints and personalised items).

Free next day delivery is available in the UK mainland on orders of £100 or more (excluding wall prints and personalised items).

Personalised items: free standard delivery is available in the UK mainland on orders of £30 or more. 

Wall prints and personalised items (clothing, posters) are sent directly from our partners and will arrive separately to any non-personalised items in your order. 

 

Before placing your order, please note:

We are currently unable to send orders to European Union countries and Northern Ireland.

Age-restricted products and items containing batteries can only be sent to UK addresses (not overseas).

We are unable to send orders to Post Office Box (PO Box) or British Forces Post Office (BFPO) addresses.

Christmas 2023 last-order dates are below.

 

UK delivery

This information covers orders that are dispatched directly from the Museum to a UK address and will show on the checkout as 'Museum Gifts Delivery'. (If your order contains wall prints, personalised items and clothing, these will be sent from our partners separately.)

Standard delivery by Royal Mail Tracked 48 service

Orders will be delivered within three working days after processing.

DHL Parcel Next Day service

Orders placed by 12 noon (12pm GMT) on Monday to Thursday will be delivered on the following day.
Orders placed after 12 noon (12pm GMT) on Monday to Thursday will be processed on the following day, then delivered on the next working day after that.
Orders placed between Friday and Sunday will be processed on the following Monday and delivered on Tuesday.

Age verification: if your order contains an age-restricted product, proof of age may be required on delivery.

 

Destination Service Price Christmas 2023: for delivery before 25 December
UK mainland Royal Mail Tracked 48 (delivery in 2-3 working days) £3.99 for orders under £50. Free for orders of £50 or over. Order by 12pm on 20 December
UK mainland DHL Parcel Next Day delivery £5.99 for orders under £100. Free for orders of £100 or over. Order by 12pm on 21 December
UK Highlands and Islands, and Channel Islands Royal Mail Tracked 48 (delivery in 2-3 working days) £3.99 Order by 12pm on 20 December
UK Highlands and Islands, and Channel Islands DHL Parcel Next Day delivery £13.99 Order by 12pm on 21 December

 

Free standard delivery is available in the UK mainland on orders of £50 or more (excluding wall prints and personalised items).

Free next day delivery is available in the UK mainland on orders of £100 or more (excluding wall prints and personalised items).

Personalised items: free standard delivery is available in the UK mainland on orders of £30 or more. 

Wall prints and personalised items (clothing, posters) are sent directly from our partners and will arrive separately to any non-personalised items in your order. 

 

Before placing your order, please note:

We are currently unable to send orders to European Union countries and Northern Ireland.

Age-restricted products and items containing batteries can only be sent to UK addresses (not overseas).

We are unable to send orders to Post Office Box (PO Box) or British Forces Post Office (BFPO) addresses.

 

UK delivery

This information covers orders that are dispatched directly from the Museum to a UK address and will show on the checkout as 'Museum Gifts Delivery'. (If your order contains wall prints, personalised items and clothing, these will be sent from our partners separately.)

Standard delivery by Royal Mail Tracked 48 service

Orders will be delivered within three working days after processing.

DHL Parcel Next Day service

Orders placed by 12 noon (12pm GMT) on Monday to Thursday will be delivered on the following day.
Orders placed after 12 noon (12pm GMT) on Monday to Thursday will be processed on the following day, then delivered on the next working day after that.
Orders placed between Friday and Sunday will be processed on the following Monday and delivered on Tuesday.

Age verification: if your order contains an age-restricted product, proof of age may be required on delivery.

 

Destination Service Price
UK mainland Royal Mail Tracked 48 (delivery in 2-3 working days) £3.99 for orders under £50. Free for orders of £50 or over.
UK mainland DHL Parcel Next Day delivery £5.99 for orders under £100. Free for orders of £100 or over.
UK Highlands and Islands, and Channel Islands Royal Mail Tracked 48 (delivery in 2-3 working days) £3.99
UK Highlands and Islands, and Channel Islands DHL Parcel Next Day delivery £13.99

 

Worldwide delivery by DHL International

This information covers orders that are dispatched directly from the Museum to an address in a country other than the United Kingdom. (If your order contains wall prints, personalised items and clothing, these will be sent from our partners separately.)

We are currently unable to send orders to countries in the European Union and Northern Ireland. This is due to changing trade rules for non-EU ecommerce (online) stores.

Deliveries to Russia and Belarus have been suspended until further notice.

International orders are priced by weight of the items in your basket. This price will be displayed at the checkout.

The person receiving the order will be responsible for paying any customs charges, taxes or fees incurred during importation into the destination country. These charges are non-refundable in the event of items being returned. The Museum is not responsible for any delays in delivery time for international orders.

We are unable to send age-restricted products and items containing batteries to worldwide destinations. And, due to customs regulations, books cannot be sent to China.

Christmas 2023: if you need your product(s) delivered in time for 25 December 2023, please order them before 12pm on Thursday 7 December.

 

Country Delivery time 0-0.5kg 0.5-1kg 1-1.5kg 1.5-2kg 2-2.5kg 2.5-3kg
USA 3 days £18.01 £20.38 22.75 £25.12 £27.49 £29.87
Australia 7 days £18.32 £20.65 £29.98 £25.30 £27.63 £29.96
Canada 3 days £17.67 £20.00 £22.33 £24.65 £26.98 £29.31
Hong Kong, Japan, India, China, South Africa 7 days £18.32 £20.65 £22.98 £25.30 £27.63 £29.96
New Zealand 7 days £18.32 £20.65 £22.98 £25.30 £27.63 £29.96

International delivery times are approximate and may take longer than specified.

 

Worldwide delivery by DHL International

This information covers orders that are dispatched directly from the Museum to an address in a country other than the United Kingdom. (If your order contains wall prints, personalised items and clothing, these will be sent from our partners separately.)

We are currently unable to send orders to countries in the European Union and Northern Ireland. This is due to changing trade rules for non-EU ecommerce (online) stores.

Deliveries to Russia and Belarus have been suspended until further notice.

International orders are priced by weight of the items in your basket. This price will be displayed at the checkout.

The person receiving the order will be responsible for paying any customs charges, taxes or fees incurred during importation into the destination country. These charges are non-refundable in the event of items being returned. The Museum is not responsible for any delays in delivery time for international orders.

We are unable to send age-restricted products and items containing batteries to worldwide destinations. And, due to customs regulations, books cannot be sent to China.

 

Country Delivery time 0-0.5kg 0.5-1kg 1-1.5kg 1.5-2kg 2-2.5kg 2.5-3kg
USA 3 days £18.01 £20.38 22.75 £25.12 £27.49 £29.87
Australia 7 days £18.32 £20.65 £29.98 £25.30 £27.63 £29.96
Canada 3 days £17.67 £20.00 £22.33 £24.65 £26.98 £29.31
Hong Kong, Japan, India, China, South Africa 7 days £18.32 £20.65 £22.98 £25.30 £27.63 £29.96
New Zealand 7 days £18.32 £20.65 £22.98 £25.30 £27.63 £29.96

International delivery times are approximate and may take longer than specified.

 

Wall prints delivery

All wall prints are manufactured according to the order specifications, then sent directly from the Museum's print partner. They will show on the checkout as 'Print on demand' and will arrive separately from any non-personalised items in your basket. We are currently unable to send orders to countries in the European Union and Northern Ireland.

Please find the delivery costs below. You will receive an email confirmation from the print supplier on the day your order is sent. Estimated delivery times are 7 to 10 working days for framed or canvas prints and 4 to 7 working days for rolled prints.

Wall prints are customised and therefore non-refundable, except in the case of prints being damaged or faulty.

 

Delivery to Unlimited rolled prints Unlimited framed or stretched prints Christmas 2023: for delivery before 25 December
UK addresses £7 £12 Order by 12pm on 8 December
International addresses (excluding EU countries) £18 Varies by country and product Order by 12pm on 7 December

 

Personalised items delivery

Personalised clothing and posters are manufactured according to the order specifications, then sent directly from the Museum's partner supplier. They cannot be combined with other items to reduce delivery costs and will arrive separately from any non-personalised items in your basket. 

Personalised items are customised and therefore non-refundable, except in the case of items being damaged or faulty.

 

Delivery method Delivery cost Christmas 2023: for delivery before 25 December
UK standard delivery with Royal Mail Tracked 48
(delivery in 3 working days from date of dispatch)
£3.00 or FREE for orders of £30 and over Order by 12pm on 20 December
UK next day delivery with Royal Mail Tracked 24 £4.75 Order by 12pm on 21 December
International Tracked Delivery Rest of World £9.95 Order by 12pm on 11 December

Wall prints delivery

All wall prints are manufactured according to the order specifications, then sent directly from the Museum's print partner. They will show on the checkout as 'Print on demand' and will arrive separately from any non-personalised items in your basket. We are currently unable to send orders to countries in the European Union and Northern Ireland.

Please find the delivery costs below. You will receive an email confirmation from the print supplier on the day your order is sent. Estimated delivery times are 7 to 10 working days for framed or canvas prints and 4 to 7 working days for rolled prints.

Wall prints are customised and therefore non-refundable, except in the case of prints being damaged or faulty.

 

Delivery to Unlimited rolled prints Unlimited framed or stretched prints
UK addresses £7 £12
International addresses (excluding EU countries) £18 Varies by country and product

 

Personalised items delivery

Personalised clothing and posters are manufactured according to the order specifications, then sent directly from the Museum's partner supplier. They cannot be combined with other items to reduce delivery costs and will arrive separately from any non-personalised items in your basket. 

Personalised items are customised and therefore non-refundable, except in the case of items being damaged or faulty.

 

Delivery method Delivery cost
UK standard delivery with Royal Mail Tracked 48
(delivery in 3 working days from date of dispatch)
£3.00 or FREE for orders of £30 and over
UK next day delivery with Royal Mail Tracked 24 £4.75
International Tracked Delivery Rest of World £9.95