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Delivery information

Welcome to the Natural History Museum online shop. Your purchase today will support our preservation efforts, scientific research and educational programs.

 

Please note: due to the volume of orders during the peak Black Friday and Christmas shopping periods, your order may be subject to a slight delay.


To check the last dates you can order for delivery in time for Christmas, please see our Christmas last order dates.


New wall prints delivery rates:
UK rolled £7. UK framed £12. Rolled worldwide only £18.

 

Our range of personalised printsgifts and clothing are safely dispatched directly by our partners, and will arrive separately to your order.

 

You can find information about shipping products containing batteries abroad below. 

 

 

Delivery highlights

  • Collect from the Museum and pay no shipping. 
  • UK next working day delivery: place your order before 12:00pm Monday to Friday and select DPD Next Day delivery in the checkout.
  • UK Saturday delivery: order before 2pm on Friday and select Saturday delivery in the checkout.
  • International delivery to Europe, USA, Australia and worldwide.
  • Ethically sourced packaging materials which are manufactured from recycled materials and FSC certified sources.
  • Special offers available on some personalised products. Check sections below for details.

Dinosaur delivery

 

 

 

 

 

 

 

Museum gifts postage rates

 

UK


 Destination   Service / delivery time Price     Last order date
 UK mainland  DPD Next working day express courier

 £6.99

12pm Friday 20th December

   Hermes Standard 4-10 working days tracked  £4.99 (unavailable on orders over £60)  12pm Tuesday 10th December
   DPD Saturday express delivery  £10.99 12pm Friday 20th December
 UK Highlands and Islands, Northern Ireland, Ireland and Channel Islands  DPD Two day express  £10.15 12pm Thursday 19th December

 

Please note that some rural postcodes are fulfilled on a 2-4 day or seven day delivery service. This will be displayed as the delivery option in the checkout. Please note that our last order dates are a guide and we the Natural History Museum is not responsible for any delay to your order arriving before Christmas.

 

Europe

 European Destinations  Service / delivery time  All orders Last order date
 France, Germany  Tracked express courier by road – 2-3 Days  £11.90 12pm Wednesday 18th December
 Belgium, Luxembourg, Netherlands  Tracked express courier by road – 2-3 Days  £13.90 12pm Wednesday 18th December
 Austria, Denmark  Tracked express courier by road – 3-4 Days  £14.90  12pm Tuesday 17th December
 Czech Republic, Italy, Spain  Tracked express courier by road – 3-5 Days  £19.90 12pm Monday 16th December
 Sweden  Tracked express courier by road/air – 4-6 Days  £21.90 12pm Friday 13th December
 Estonia, Finland, Hungary, Poland, Portugal, Slovakia, Slovenia  Tracked express courier by road/air – 4-6 Days  £23.90 12pm Friday 13th December
 Croatia  Tracked express courier by road/air – 5-9 Days  £31.50 12pm Tuesday 10th December
 Bulgaria, Latvia, Lithuania, Romania   Tracked express courier by road/air – 5-9 Days  £41.90 12pm Tuesday 10th December

 

Please note that our last order dates are a guide and we the Natural History Museum is not responsible for any delay to your order arriving before Christmas.


Worldwide

 

 Global Destinations   Service / delivery time   All orders  Last order date
  USA    Tracked standard air express courier – 4-5 days    £24.40   12pm Monday 16th December
  Canada    Tracked standard air express courier – 4-5 days    £24.90   12pm Monday 16th December
  Australia    Tracked standard air express courier – 4-5 days    £25.90   12pm Monday 16th December
  Hong Kong    Tracked standard air express courier – 3-5 days    £19.70   12pm Monday 16th December
  Japan    Tracked standard air express courier – 3-5 days    £43.90   12pm Monday 16th December
  India    Tracked standard air express courier – 5-7 days    £25.10   12pm Thursday 12th December
  South Africa    Tracked standard air express courier – 5-7 days    £23.60   12pm Thursday 12th December
  China    Tracked standard air express courier – 5-7 days    £25.10   12pm Thursday 12th December
  New Zealand    Tracked standard air express courier – 5-7 days    £38.90   12pm Thursday 12th December

 

Please note that our last order dates are a guide and we the Natural History Museum is not responsible for any delay to your order arriving before Christmas.


The Natural History Museum is not responsible for any customs charge or additional time that may be incurred on goods we ship when entering your country of residence. We also cannot refund any customs charges in the case of a return or refund. Please note that due to new customs regulations that we are no longer able to ship books to China.

 

 

Products containing batteries.

 

Due to customs restrictions we can only send products that contain batteries to the following countries by road:
UK, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic , Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland,Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

 

 We regret that we are unable to ship to any P.O. box or BSPO destinations, please use an alternate address. 

 

 

Collect from the Museum - Free

 

You can now order products from our website for collection from the Museum. Products will be available for collection from the Cranbourne Boutique, located in the red zone.

 

Same day collection:

 

Orders placed before 11.00am on a weekday will be available for collection after 2.00pm the same day.

 

Next day collection:

 

Orders placed after 11.00am on Monday to Thursday will be available for collection after 2.00pm the following day.

Orders placed between 11.00am to 2.00pm on Friday will be available for collection after 2.00pm the next day (Saturday)

 

Weekend ordering:

 

Orders placed between 2.00pm on Friday and 11.00am on Monday will be available to collect after 2.00pm that Monday.

 

Please note, if uncollected within 30 days of your order date, your order will be cancelled and refunded, using your original payment method.

 

 

 

 

 wall prints

 



Wall prints delivery

 

 

 

Your wall prints are manufactured specially to your specifications; shipped directly from our print supplier and will arrive in a separate parcel.

 

  • Delivery cost for the prints is separate to your product order, as these prints will be dispatched directly from our prints partner.
  • Estimated dispatch times are within 7-10 working days of the order being placed for framed or canvas prints. Rolled prints are typically dispatched within 4-7 working days.
  • You will receive an email confirmation from our print supplier on the day your print is shipped.
  • Due to the custom nature of these prints, delivery times are an estimate and all prints are non-refundable except in the case of goods which are damaged on arrival or faulty.
  • All our deliveries are carefully packaged to ensure that your order arrives safely.

 

 

Unlimited rolled prints  

Unlimited framed or stretched prints  

UK addresses

£7

£12

International addresses

£18

Varies by country and product

 
All of our dispatch times for prints can lengthen slightly during peak sales times (November-December).
 

 

 

 

Personalised clothing

Buy over £30 of personalised clothing and get free UK standard shipping**

Personalised clothing are shipped directly from our supplier and carry their own, separate delivery charge. Personalised clothing cannot be combined with Museum gifts or any items from other suppliers in order to reduce shipping costs. 

 

 Delivery Method Shipping rate
UK delivery standard £3.00 (using Royal Mail tracked 48h)
 UK delivery Express Next Day £4.75 (using Royal Mail tracked 24h). Orders need to be placed by 12 noon.
UK delivery Express Next Day 1PM £6.95 (using Royal Mail special delivery). Orders need to be placed by 12 noon.
 UK delivery Express Saturday guaranteed £6.95 (using Royal Mail Saturday guaranteed delivery). Orders need to be placed by 12 noon on the Friday.
International delivery  
International Tracked Delivery to Europe (including Ireland)  £8.95 (using Royal Mail Airsure EU)
International Tracked Delivery Rest of World
£9.95

 

Due to the bespoke nature of personalised clothing, we are unable to offer any refunds or exchanges on these items unless they are faulty or damaged upon arrival.

 

Personalised dinosaur sweatshirt for kids hanging from wall on a coat hook

  
 

 Personalised gifts and accessories

 

 

 

 

 

 

 

 

Personalised dino gifts and accessories

Spend £30 on personalised gifts and accessories and get free UK standard shipping**

Personalised dino gifts and accessories are all shipped from a separate supplier and carry their own, separate delivery charge. Personalised gifts cannot be combined with Museum gifts, Personalised clothing or any items from other suppliers in order to reduce shipping costs

 

 Delivery Method Shipping rate
UK standard delivery £3.50 (free over £30)
 UK delivery Express 2 day £6.50 Orders need to be placed by 12 noon.
International delivery  
Worldwide 1st item £10 
Worldwide further items £5 per item

 

Due to the bespoke nature of personalised clothing, we are unable to offer any refunds or exchanges on these items unless they are faulty or damaged upon arrival.

 

Bespoke furniture delivery

  • Hand-decorated butterfly chest: this product is specially built to order so allow up to two weeks for delivery.
  • Due to the size of this item, we cannot offer international delivery for this product.
  • Due to the custom nature of the bespoke furniture, delivery times are an estimate and all orders are non-refundable except in the case of goods which are damaged on arrival or faulty.

 

Butterfly chest

  

 

 

**Cannot be used in conjunction with any other delivery offer.