Delivery information

Welcome to the Natural History Museum online shop. Your purchase today will support our preservation efforts, scientific research and educational programs.

 

Our range of personalised printsgifts and clothing are safely dispatched directly by our partners, and will arrive separately to your order.

 

You can find information about shipping products containing batteries abroad below. 

Dinosaur delivery

Museum gifts postage rates

 

UK

Order before 12pm Monday - Thursday for delivery on the following day. If you place an order after 12pm, this won't be processed until the following day and delivered on the following working day after that. If you order after 12pm on a Friday, your order will not be processed until Monday and delivered on Tuesday.


Unfortunately we have had to remove our UK standard delivery option as our courier is no longer providing this service. We are currently working to provide an alternative and will be replacing this as soon as possible.


 Destination   Service / delivery time Price    
 UK mainland  DPD Next Day Express

 £6.99 (Free for orders over £50)

   DPD Saturday express delivery  £10.99
 UK Highlands and Islands, and Channel Islands  DPD Two day express  £10.15

 

Please note that some rural postcodes are fulfilled on a 2-4 day or seven day delivery service. This will be displayed as the delivery option in the checkout. 

European destinations and pricing

Unfortunately, due to changing trade rules for non-EU ecommerce stores, we are currently unable to ship any goods to EU countries. We are currently unable to estimate when we will be likely to reinstate this.


Worldwide destinations and pricing

International shipments are charged by weight. You will be shown an accurate shipping cost based on the contents of your basket, when you reach the check-out.

Please note that you are responsible for paying any customs charges, taxes or fees incurred at the point of import into the destination country.

 

Country 0-0.5kg 0.5-1kg 1-1.5kg 1.5-2kg 2-2.5kg 2.5-3kg
USA £18.01 £22.48 £26.95 £31.42 £35.89 £40.36
Australia £17.96 £23.81 £29.66 £35.51 £41.36 £47.21
Canada £19.70 £24.61 £29.52 £34.43 £39.34 £44.25
Hong Kong £9.66 £12.72 £15.78 £18.84 £21.90 £24.96
Japan £21.40 £26.76 £32.12 £37.48 £42.84 £48.20
India £9.38 £12.76 £16.14 £19.52 £22.90 £26.28
South Africa £16.96 £20.84 £24.70 £28.56 £32.42 £36.28
China £13.76 £17.39 £21.02 £24.65 £28.28 £31.91
New Zealand £26.53 £36.09 £45.65 £55.21 £64.77 £74.33

 

The Natural History Museum is not responsible for any customs charge or additional time that may be incurred on goods we ship when entering your country of residence. We also cannot refund any customs charges in the case of a return or refund. Please note that due to new customs regulations that we are no longer able to ship books to China.

 

 

Products containing batteries.

 

We are unable to ship any items containing batteries to worldwide destinations.

 

We regret that we are unable to ship to any P.O. box or BSPO destinations, please use an alternate address. 

 

 

 

 wall prints

 



Wall prints delivery

 

Your wall prints are manufactured specially to your specifications; shipped directly from our print supplier and will arrive in a separate parcel.

Please note that due to high order volumes and disruption to courier services currently, there may be a delay in receiving your order.

Delivery cost for the prints is separate to your product order, as these prints will be dispatched directly from our prints partner.

Estimated dispatch times are within 7-10 working days of the order being placed for framed or canvas prints. Rolled prints are typically dispatched within 4-7 working days.

You will receive an email confirmation from our print supplier on the day your print is shipped.

Due to the custom nature of these prints, delivery times are an estimate and all prints are non-refundable except in the case of goods which are damaged on arrival or faulty.

All our deliveries are carefully packaged to ensure that your order arrives safely.

 

 

Unlimited rolled prints  

Unlimited framed or stretched prints  

UK addresses

£7

£12

International addresses

£18

Varies by country and product

 
All of our dispatch times for prints can lengthen slightly during peak sales times (November-December).
 

 

 

 

Personalised clothing

Buy over £30 of personalised clothing and get free UK standard shipping**

Personalised clothing are shipped directly from our supplier and carry their own, separate delivery charge. Personalised clothing cannot be combined with Museum gifts or any items from other suppliers in order to reduce shipping costs. 

 

 Delivery Method Shipping rate
UK delivery standard £3.00 (using Royal Mail tracked 48h)
International delivery  
International Tracked Delivery Rest of World
£9.95

 

Due to the bespoke nature of personalised clothing, we are unable to offer any refunds or exchanges on these items unless they are faulty or damaged upon arrival.

 

Personalised dinosaur sweatshirt for kids hanging from wall on a coat hook

  
 

 Personalised gifts and accessories

 

 

 

 

 

 

 

 

Personalised dino gifts and accessories

Spend £30 on personalised gifts and accessories and get free UK standard shipping**

Personalised dino gifts and accessories are all shipped from a separate supplier and carry their own, separate delivery charge. Personalised gifts cannot be combined with Museum gifts, Personalised clothing or any items from other suppliers in order to reduce shipping costs

 

 Delivery Method Shipping rate
UK standard delivery £3.50 (free over £30)
International delivery  
Worldwide 1st item £10 
Worldwide further items £5 per item

 

Due to the bespoke nature of personalised clothing, we are unable to offer any refunds or exchanges on these items unless they are faulty or damaged upon arrival.

 

Delivery information

Welcome to the Natural History Museum online shop. Your purchase today will support our preservation efforts, scientific research and educational programs.

Our range of personalised prints,  gifts and clothing are safely dispatched directly by our partners, and will arrive separately to your order.

You can find information about shipping products containing batteries abroad below. 

Museum gifts postage rates

UK

Although we are offering express delivery to most UK addresses, please note that courier demand is extremely high at the moment and these are sometimes subject to small delays. Order before 12pm Monday - Thursday for delivery in the next 1-2 working days. If you place an order after 12pm, this won't be processed until the following day and usually delivered in the next 1-2 working days after. If you order after 12pm on a Friday, your order will not be processed until Monday and usually delivered in the next 1-2 working days after.

Unfortunately we have had to remove our UK standard delivery option as our courier is no longer providing this service. We are currently working to provide an alternative and will be replacing this as soon as possible.

Please note that some rural postcodes are fulfilled on a 2-4 day or seven day delivery service. This will be displayed as the delivery option in the checkout. 

Destination Service Price
UK mainland DPD Express delivery - 1 to 2 working days £6.99 (Free for orders over £50)
  DPD Saturday Express delivery £10.99
UK Highlands and Islands, and Channel Islands DPD Two Day Express delivery £10.15

 

 

 

 

 

International delivery

In preparation for Brexit, we have temporarily suspended all international delivery. We will reinstate this as soon as possible.

We regret that we are unable to ship to any P.O. box or BSPO destinations, please use an alternate address. 

Wall prints delivery

Your wall prints are manufactured specially to your specifications; shipped directly from our print supplier and will arrive in a separate parcel.

Please note that due to high order volumes and disruption to courier services currently, there may be a delay in receiving your order.

Delivery cost for the prints is separate to your product order, as these prints will be dispatched directly from our prints partner.

Estimated dispatch times are within 7-10 working days of the order being placed for framed or canvas prints. Rolled prints are typically dispatched within 4-7 working days.

You will receive an email confirmation from our print supplier on the day your print is shipped.

Due to the custom nature of these prints, delivery times are an estimate and all prints are non-refundable except in the case of goods which are damaged on arrival or faulty.

All our deliveries are carefully packaged to ensure that your order arrives safely.

 

Unlimited rolled prints  

Unlimited framed or stretched prints  

UK addresses

£7

£12

International addresses

£18

Varies by country and product

 
 
 
 
 
 
 All of our dispatch times for prints can lengthen slightly during peak sales times (November-December).

Personalised clothing

Buy over £30 of personalised clothing and get free UK standard shipping**

Personalised clothing are shipped directly from our supplier and carry their own, separate delivery charge. Personalised clothing cannot be combined with Museum gifts or any items from other suppliers in order to reduce shipping costs. 

 

 Delivery Method Shipping rate
UK delivery standard £3.00 (using Royal Mail tracked 48h)
International delivery  
International Tracked Delivery to Europe (including Ireland)  £8.95 (using Royal Mail Airsure EU)
International Tracked Delivery Rest of World
£9.95

 

Due to the bespoke nature of personalised clothing, we are unable to offer any refunds or exchanges on these items unless they are faulty or damaged upon arrival.

 

Personalised dino gifts and accessories

Spend £30 on personalised gifts and accessories and get free UK standard shipping**

Personalised dino gifts and accessories are all shipped from a separate supplier and carry their own, separate delivery charge. Personalised gifts cannot be combined with Museum gifts, Personalised clothing or any items from other suppliers in order to reduce shipping costs

Delivery Method Shipping rate
UK standard delivery £3.50 (free over £30)
International delivery  
Worldwide 1st item £10 
Worldwide further items £5 per item