About us

Hello

Our museum is one of the UK’s most popular tourist attractions, welcoming 7.1 million visitors in 2025. We’re also a leading research centre, supporting more than 300 scientists studying the natural world. We look after 80 million objects spanning 4.5 billion years and use them to help understand the biggest challenges facing the world today, delivering innovative solutions and educational programmes.

Your purchases from our three permanent shops, pop-up exhibition shops and online shop helps to fund this work and, we hope, inspire the next generation of scientists and explorers.

Our values and sustainability: why buy from us?

Our strategy to 2031 is to work towards a future where both people and planet thrive. At the heart of this is sustainability and a mission to create advocates for the planet.

The online shop supports this commitment by offering customers a choice of products that are as sustainably and ethically made as possible.

We only work with companies that enforce CITES, prohibit child labour, modern slavery and testing on animals.

Many of our suppliers are members of Sedex, which works to protect people and the environment in the global supply chain.

Orders sent from our museum warehouse are delivered in boxes made from FSC-certified material, printed with plant-based recycled inks and manufactured in the UK.

All Museum-branded soft toys contain 100% recycled filling.

Since the end of 2022, all our t-shirts are made with organic or recycled cotton and printed with vegetable-based inks. Our organic cotton is farmed in a way that promotes soil health, water efficiency and biodiversity. 

We know there is a long way to go and are always looking for better solutions. If you have any suggestions or feedback, please email [email protected].

Our shops

We have three permanent shops at our South Kensington site, as well as pop-up exhibition shops, where you can find toys, games, books, prints, souvenirs, clothing and exclusive gifts. Our shops are open daily from 10:00–17:50.

Central Shop located near our Central Entrance.

Dino Store located near the exit of Dinosaurs Gallery.

Earth Hall Shop located opposite our Earth Hall Cafe in our East Wing.

Wildlife Photographer of the Year Shop linked to our Central Shop when the exhibition is on.

Plan your visit to the Museum or visit the FAQs page to find out more about shopping with us online.