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Returning your goods


NHM wants you to be totally satisfied with your order but if you would like to cancel your order and return the products you must submit a request for an RMA from 'My Account' within 28 working days of receipt of the order.


NHM will confirm any cancellation by email and refund you the full cost of the order (including the cost of delivery) within 30 days of receipt of your cancellation.


We will not refund the cost of return postage to us unless the products are faulty.


Goods must be returned to us at the following address:


E-Commerce Dept.

Natural History Museum

Cromwell Road




You may not cancel your order if it is for:

(a) products that fluctuate in price dependent on the financial market, which cannot be controlled by NHM;

(b) products that are made to your specifications or clearly personalised, such as prints on demand;

(c) products that cannot be returned or are liable to deteriorate or expire rapidly;

(d) audio or video recordings in any format or computer software, that have been provided in a sealed package and that have been unsealed by you;

(e) newspapers, periodicals or magazines or the supply thereof (this includes all subscriptions for newspapers, periodicals or magazines);

(f) gaming and lottery services; or

(g) NHM Membership, due to the immediate availability of benefits for Members.

We hope you enjoy our products as much as we do, but if for any reason you are unsatisfied or would like to cancel your order you can return goods up to 28 days after initial purchase.


Call us on +44 (0) 207 942 5494 to arrange a return.