Fulfilment and delivery details
Prints on demand
Please note, prints on demand are shipped from a separate warehouse to other products, so they may take longer than other products. Please see below for more information.
Prints on demand delivery times
Destination | Delivery days | |
| Unframed prints | Framed prints |
UK | up to 10 working days | up to 21 working days |
International | up to 21 working days | up to 30 working days |
All other products
All other online orders are delivered to UK mainland addresses via Royal Mail or Parcel Force within 3 - 5 days of payment confirmation. Deliveries to the European Union and to the rest of the world take 5 - 7 working days after payment confirmation.
Please note that packages must be signed for, so please keep this in mind when specifying your order delivery address. Please note we cannot deliver to PO Box addresses.
Delivery costs for non-print products
Destination | Delivery days | No. of items |
|
|
|
|
| 1 | 2 | 3 | 4+ |
UK | 2 to 3 | £5.00 | £6.00 | £8.00 | £9.00 |
Europe | 3 to 5 | £13.00 | £15.00 | £17.00 | £19.00 |
USA / Canada | 5 to 7 | £17.00 | £19.00 | £24.00 | £28.00 |
Rest of World | 5 to 7 | £23.00 | £29.00 | £34.00 | £40.00 |
For further delivery information or for any other queries please contact our fulfilment office on email: buyonline@nhm.ac.uk or call us +44 (0)207 942 5494.
Returning orders
- Goods may be returned for full refund up to 28 days after date of purchase, if faulty or damaged in transit.
- Orders cancelled after despatch may be returned for full refund within seven working days, but must be returned by registered post with an enclosed proof of purchase. Upon receipt and inspection of products, a refund will be issued to the customer’s credit card.
- Full credit card details will be required for all refunds. These may be enclosed with the return or can be provided by phone on the above contact number.
- Refunds will only be made to the credit card used to place the original order.
- No credit card details are retained by the NHM online shop after use.
Search Buy online
Five favourite gifts

1. Fluff-up print
2. Portfolio 22 book
3. Human skull china
4. Art of Audubon prints
5. Plush animal masks
And from our friends...
Buy wall art, natural history murals and prints from Surface View.
Roller blinds with cool dinosaurs and more from Creatively Different.
Talk to us about...
Ticketing
+44 (0)20 7942 5725. Email
Ordering products
+44 (0)20 7942 5494. Email
Membership
+44 (0)20 7942 5792. Email
Online donations
+44 (0)20 7942 5815. Email
Website content
+44 (0)20 7942 6286. Email
Write to: Natural History Museum
Cromwell Road
London SW7 5BD
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